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› Forums › Membership Questions › Account problem

Tagged: Account problem

  • This topic has 5 replies, 3 voices, and was last updated 4 years, 1 month ago by Marla Pietruszko.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 11, 2022 at 2:21 pm #3963
    Feride Amshoska
    Participant

    Hello, Marla recently I couldnt log in with my first account (Feride Rushanovski) bcoz of an insufficient amount of money,I contacted you on IG and was advised to open a new account which is (Feride Amshoska). In a span of a few days, I got charged for both of them. I wasn’t informed that maybe automatically the money will be taken later for the first account that’s why I opened another one. I’m confused a little bit, I do not need two accounts but I’m being charged for two in a span of 2-3 days. I was also told that money can’t be taken automatically once its declined on the date of expiery of the subscription hence the new account. Really confusing.

    July 15, 2022 at 3:17 am #3967
    Marla Pietruszko
    Keymaster

    Hi Feride,

    Sorry for the issue you’re having! The account only closes if the credit card was declined on the renewal date in which case the account gets closed and you no longer have access (so you would have to create a new account). If that was not the case, it will continue to remain open so there is no need for a new account. I see that you currently have 2 accounts open. Which would you like us to cancel for you?

    July 17, 2022 at 5:42 am #3982
    Feride Rushanovski
    Participant

    I would like to cancel the Feride Amshoska account, thank you.

    July 18, 2022 at 4:26 pm #3986
    Marla Pietruszko
    Keymaster

    ok it seems it is no longer active so i am assuming you cancelled it on your end?

    July 19, 2022 at 4:35 am #3993
    Feride Rushanovski
    Participant

    Yeah I was trying to cancel it the other day it probably worked then, thank you

    July 20, 2022 at 12:54 am #3998
    Marla Pietruszko
    Keymaster

    no problem

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